Return Policies

  • Store credit will be issued for unopened, undamaged goods returned within 30 days of the date on your receipt at 100% of the value of your purchase.*
  • Monetary refunds will be issued for unopened, undamaged goods returned within 30 days of the date on your receipt at 90% of the value of your purchase.*
  • Special Order Items are subject to the return policy of the manufacturer of the products ordered.**
  • Below are some manufacturer policies:
    •    Life Deck – 20% Return Fee
    •    Florock – 25% Return Fee
    •    Chips Unlimited – No Returns
    •    USG/Durock – No Returns
    •    Diamond Vantage – 15% Return Fee
*In stock items only                          **policies for other manufacturers we sell can be given upon request.   
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